This restaurant is in tremendous need of a staff training. At least in the Sanlitun and Solana locations.
I went for breakfast with my boyfriend, he ordered eggs benedict (don't even get me started with the lack of a normal hollandaise choice), and a coffee and I ordered the breakfast wrap. His food came pretty fast, but mine took 25 MINUTES after his arrived. Two choices: either he had to eat cold, then overcooked by the original heat eggs; or, we had to eat in two shifts. It was the latter because food should not be spoiled.
While waiting for my food to arrive, I saw at least 3 tables that arrived after us getting their food, but in the same format: one person of the table gets to eat while the other waits.
It has happened to us in Tribe more than once (both in Solana and Sanlitun) but this weekend it was the last straw, I believe in second chances but not fifths.
Unless they train their staff properly, we will not be coming back. It is simply not serious.
- 520 reads
- 1 comments
Comments
Re: If you like eating alone, then it's okay
My go-to restaurant in Beijing. The choice and quality of food are excellent and the layouts of the multiple restaurants are very modern and not gaudy. The staff is better trained and more professional than the staff at other chain restaurants. Everyone is friendly every time I go--the positive environment is definitely something I go back for. The selection of healthy, tasty food is also second-to-none for its type in Beijing. Fantastic place.
Validate your mobile phone number to post comments.