Bitterly disappointed

My previous experience should have been a warning (see review below).

It's my birthday, however, and I was really excited to make a big change, from very long hair to a fairly short shoulder-skimming crop. As I hadn't found anywhere else with English-speaking staff, I went back to Tata as I wanted to be sure to avoid any misunderstandings.

What a mistake!

I was very careful to ask whether the style in the picture I took would work on my very thick, coarse hair. I was assured it would.

Halfway through, the stylist, Leo, blurted out "you have too much hair". That's when I started to worry.

It became clear that neither Leo nor the Sri Lankan translator had understood me (or I was simply ignored) in spite of me checking several times. At the beginning the translator seemed confident, but once things started to go awry, I had to question him repeatedly before I got a straight answer. Honestly, though he is friendly and helpful, neither his English nor his Chinese is up to the job.

I ended up with a haircut that, to put it mildly, looks nothing like the picture I took with me beyond being shorter. (Feel free to PM me for pictures)

Their solution? "Wait a month". Great service, Tata.

I didn't pay for the cut, but I would gladly have paid even more and got the hair cut I was so looking forward to. I was - and still am - so upset by the whole experience.

Side note: they allow smoking in the salon. Totally bizarre. Just what you want when you've got a fresh hair cut!