Purgatory (2.5 stars)

Joined: Jan 12, 2006
Posts: 178
2

Waiting for a teller window at the always-crowded Wanda Plaza branch is an exercise in patience. I suppose you can't blame the bank for the crowds, as it is the main Zhao Shang branch in an area filled with office workers, but I can't help but think they could put more effort in making service quicker and more efficient (especially during those times when there are long lines, yet a few windows are closed).

I'll give them credit for installing additional ATMs a few months back - that at least has done a lot to reduce the long lines for the cash machines during workdays.