Associate Customer Success Specialist at Catapult Sports

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAM

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 4,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING AMAZING “CUSTOMER SERVICE”

Based out of the APAC region, the key purpose of this role is to provide training, education and on-going support to a select customer base with Catapult’s entire range of athlete tracking hardware and software solutions in APAC.

The role will also work closely with our regional teams in North and South East Asia to support existing clients and maximize their return on investment, while also supporting new business opportunities.

WHAT YOU’LL DO
- Account manage a select portfolio of teams in North and South East Asia
- Deliver remote or onsite onboarding to new users
- Educate customers on best practice utilizing Catapult technology
- Help facilitate technical support in line with company SLA’s where language dependencies exist particularly in China and South Korea.
- Maintain Client Health through active account management and drive customer retention
- Create localized self-service contents in regional language where applicable
- Assist in pre-sales activities such as product demonstrations where required
- Maintain a large database of information
- Aid in the data analysis of our elite teams where required
- Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained
- Accurately and timely log working hours into company’s systems
- Feedback client requests for development with Catapult’s product teams

WHAT YOU’LL NEED
- Fluency in Mandarin and/or Korean as well as English.
- Effective communication skills to both customers and internal stakeholders
- Willing to go above and beyond for the customers
- Being creative and resourceful in problem solving and take ownership resolving issue
- Great time management and prioritization skills to perform optimally as well as to create healthy work-life balance

For more details and/or to apply, go here:
https://job-boards.greenhouse.io/catapultsports/jobs/6633539