Not efficient service

I was always under the impression that this is one of the excellent places for dining.
I came first time and was in for a big surprise.It is indeed similar style chinese restaurant across the street.
In fact these days I am feeling better to eat at smaller places as they care for the customers.
I ordered a steak with few variations than in the menu. The fuyuan listened everything and the order came exactly as per menu after 30 minutes. When I pointed out hey -whats this? The fuyuan had no reason to explain and perhaps had forgotten to inform the kitchen.Said do you like to eat it this way or should I make again .It will take again 30 minutes or more as the restaurant had more customers by then.
I simply ate a few bites without making a scene and left never to return.
Not efficient service.