Description
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
PeopleCert is looking for Online Exams Invigilators (Online Proctoring Agent), who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.
As an Online Exams Invigilator (Online Proctoring Agent), your tasks will include the following:
- Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
- Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
- Ensure the efficient and effective operation of information, communications and technology systems
- Provide technical support for candidates' smooth testing experience through various communication channels
- Facilitate positive candidate interactions during exams for a better experience
- Handle customer inquiries following PeopleCert's service standards
- Maintain a secure and orderly working environment following PeopleCert's standards
- Participate in complaint handling and deliver exceptional customer service
- Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
- Follow collective agreements and PeopleCert’s policies for remote work arrangements
- Adhere to PeopleCert's Integrated Management System
- Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
- Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times
What we look for:
- Bachelor’s degree in any discipline
- Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
- Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Chinese (C2 level/ native)
- Additional languages will be taken into consideration
- Advanced computer literacy is required. ECDL Advanced level certification is desirable
- Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
- Excellent interpersonal, verbal, and written communication skills
For more details and/or to apply, go here:
https://apply.workable.com/peoplecert/j/4BFFD3067E/
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